Terms of service

Terms and Conditions

  • Scope of Application
  • Conclusion of Contract
  • Right of Withdrawal
  • Prices and Payment Conditions
  • Delivery and Shipping Conditions
  • Retention of Title
  • Liability for Defects (Warranty)
  • Liability
  • Applicable Law
  • Alternative Dispute Resolution

1) Scope of Application

1.1 These Terms and Conditions (hereinafter "T&C") of OMNII LIMITED (hereinafter "Seller") shall apply to all contracts concluded between a consumer or entrepreneur (hereinafter "Customer") and the Seller relating to all goods presented in the Seller's online store. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.

1.3 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in exercise of their commercial or independent professional activity.

2) Conclusion of Contract

2.1 The product descriptions in the Seller’s online store do not constitute binding offers by the Seller, but serve to submit a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online store. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding offer for the goods contained in the shopping cart by clicking the button concluding the ordering process.

2.3 The Seller may accept the Customer's offer within five days by:

  • Sending a written order confirmation or an order confirmation in text form (email or fax), whereby receipt of the confirmation by the Customer is decisive, or
  • Delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive, or
  • Requesting payment from the Customer after placing the order.

If several of the above alternatives apply, the contract shall be concluded at the time when the first of these alternatives occurs. The period for acceptance begins on the day following the dispatch of the offer by the Customer and ends at the end of the fifth day following the dispatch. If the Seller does not accept the Customer’s offer within this period, the offer is deemed rejected and the Customer is no longer bound by their declaration.

 

2.4 If PayPal is selected as the payment method, the payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under the PayPal Terms of Use, available at paypal.com/useragreement. If the Customer uses a PayPal payment method, the Seller accepts the offer at the moment the Customer confirms payment.

2.5 The contract text will be saved by the Seller and sent to the Customer after order submission in text form (e.g. via email). Beyond that, the contract text is not accessible.

2.6 Before submitting the order via the online form, the Customer can detect and correct input errors using standard keyboard and mouse functions and by reviewing the screen display. The zoom function of the browser may assist with readability.

2.7 The contract language is German.

2.8 Order processing and communication typically occur via email and automated systems. The Customer must ensure that the provided email address is correct and can receive messages. The Customer should ensure that emails from the Seller are not blocked by spam filters.

3) Right of Withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Detailed information on the right of withdrawal can be found in the Seller's separate Cancellation Policy.

4) Prices and Payment Conditions

4.1 Unless otherwise stated in the product description, prices are total prices. VAT is not charged due to the Seller’s small business status. Any additional shipping or delivery costs are shown separately.

4.2 Available payment methods are shown in the Seller’s online store.

4.3 If Klarna is selected, payment is handled by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Full Klarna terms can be found at the time of checkout or via Klarna's website.

5) Delivery and Shipping Conditions

5.1 Delivery is made to the shipping address specified by the Customer, unless otherwise agreed. The shipping address provided in the checkout process is decisive.

5.2 If delivery fails due to reasons attributable to the Customer, the Customer bears reasonable resulting costs. This does not apply if the Customer exercises their right of withdrawal. For return costs, the Seller’s cancellation policy applies.

5.3 For business customers, risk passes to the Customer when the goods are handed over to the carrier. For consumers, the risk passes upon delivery unless the consumer has commissioned a carrier not suggested by the Seller.

5.4 The Seller reserves the right to withdraw from the contract if not properly supplied themselves, provided a matching covering transaction was made. In case of unavailability, the Customer will be notified and refunded promptly.

5.5 Self-collection is not possible for logistical reasons.

6) Retention of Title

If the Seller provides goods in advance, ownership remains with the Seller until full payment of the purchase price.

7) Liability for Defects (Warranty)

Unless otherwise provided, statutory warranty rights apply. Deviating provisions for contracts for the delivery of goods are as follows:

7.1 For business customers:

  • The Seller may choose the method of supplementary performance.
  • The limitation period for new goods is one year from delivery.
  • Warranty for used goods is excluded.
  • The limitation period does not restart upon replacement.

 

7.2 The above limitations do not apply to:

  • Claims for damages and reimbursement of expenses,
  • Cases of fraudulent concealment,
  • Goods used in construction which caused defects,
  • Seller's duty to provide updates for digital elements (if applicable).

 

7.3 Statutory limitation periods for business recourse claims remain unaffected.

7.4 If the Customer is a merchant under §1 HGB, the commercial obligation to inspect and report defects applies per §377 HGB.

7.5 For consumers, obvious transport damage should be reported to the carrier and the Seller. Failure to do so does not affect statutory rights.

8) Liability

The Seller shall be liable to the Customer for all contractual, quasi-contractual, and statutory claims for damages as follows:

8.1 Unlimited liability applies:

  • In cases of intent or gross negligence,
  • For injury to life, body, or health,
  • Under guarantee commitments (if applicable),
  • Under mandatory statutory provisions, such as product liability law.

 

8.2 For simple negligence, the Seller is liable only for breaches of essential contractual obligations, and only for foreseeable, contract-typical damage.

8.3 Further liability is excluded.

8.4 These liability rules also apply to legal representatives and agents of the Seller.

9) Applicable Law

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this only applies if the protection afforded by mandatory provisions in the country of the consumer’s residence is not withdrawn.

10) Alternative Dispute Resolution

The Seller is not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

For any questions please contact us at:
📧 Email: happypawzlimited@gmail.com

Last updated: 26 September 2025